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All purchases over $150.00 before applicable taxes automatically receive FREE SHIPPING via Canada Post Expedited Service anywhere in Canada. AVnest also insures every order we ship regardless of free shipping or not.
If you live in the Gatineau or Ottawa area, shipping is a flat $10.00 fee for purchases under $150.00. Purchases over $150.00 before applicable taxes automatically receive free shipping. Local Delivery is a Next Business Day service and in some cases we're able to deliver on the same day as your order date. If this is a possibility for us we would contact you in advance prior to attempting a delivery. Please specify what time of day would be best for us to attempt delivery in the order comments when checking out.

*Please Note: To meet the requirements for our Local Delivery Next Business Day service, online order(s) must be placed before 1:00pm Eastern Standard Time. Our Local Delivery Next Business Day service does not operate on Statutory Holidays, Weekends and is subject to weather, traffic, and distance conditions. We strive to do our very best to meet and exceed our Local Delivery Next Business Day service however in the event that we are unable to meet the Local Delivery Next Business Day service date, the order(s) will be delivered the following business day. We reserve the right to make changes to our Local Delivery Next Business Day service conditions at any time and in no event shall AVnest be held responsible and or liable for not meeting our Local Delivery Next Business Day service terms.

1 Year Warranty
All purchases are entitled to the manufacturer's limited one (1) year warranty. AVnest does not offer any additional or independent warranty. In the event a warranty claim has to be made, AVnest will act on behalf of the manufacturer to resolve your warranty issues.
*Please Note: Warranty does not cover accidental damages caused by the end user.
PayPal 168bit SSL
Acting as AVnest's online credit card transaction merchant is PayPal. Safeguarding your financial and personal information is one of PayPal's most important priorities. That’s why PayPal automatically encrypts all sensitive information sent between your computer and their servers. When processing AVnest orders, PayPal verifies that your internet browser is running a Secure Sockets Layer 3.0 (SSL) or higher where your information is protected by an encryption key length of 168 bits (the highest level commercially available). In addition, your personal information is stored on PayPal's servers and heavily guarded, both physically and electronically. To further shield your credit card and bank numbers, PayPal does not directly connect their firewall-protected servers to the internet, nor does it pass on your credit card information to AVnest.
Learn more about PayPal security.
Money Back Policy
AVnest offers a 30 Day Money Back Policy from the date of receiving the product(s). We will gladly accept returns of products that are defective due to defects in manufacturing and/or workmanship. Fulfillment mistakes that we make resulting in the shipment of incorrect product(s) to you will also be accepted for return 30 days from the date of receiving the product(s). In the event of a fulfillment error on our part, AVnest will incur the shipping charges for returning the product(s) and resending the correct item(s). You must return the Product(s) to us in their original packaging. AVnest is not responsible for risk of loss, shipping and handling fees for returning or exchanging a product(s). This is solely your responsibility. No refund will be provided for the original shipping charges at the time of purchase. Additional fees may apply. Credit for partial returns may be less than invoice dollar amount or individual component price(s) due to bundled and or promotional pricing.
Price Protection
AVnest is proud to announce a Price Protection Policy that provides our customers with the peace of mind knowing that if a product they purchased at AVnest is offered on our website at a lower price within 30 days of the original purchase date, AVnest will gladly credit our customers back the difference. Note: It is the customer's responsibility to notify AVnest with all Price Protection requests.